the new tool for service & maintenance
The zmart®360° service is a combination of electronic filing (system documentation, maintenance plans, spare parts lists, etc.) and a live system for completed and ongoing service activities. The tool is available online 24/7 for your operating personnel!
With our new service tool, you save time on time-consuming email enquiries and phone calls, searching for maintenance documents, operating or repair instructions. Your operating personnel can access all relevant documents and information directly on site via smartphone, tablet or PC.
The zmart®360° service includes:
- Electronic storage of the system documentation
- Maintenance plans
- Direct spare parts enquiry option
- Direct service call enquiries
- History of all services (open and completed)
- Electronic „ticket function“
Your benefits:
- All relevant data and information about your system is always available digitally at the touch of a button
- Short response times
- Faster resolution of technical problems
- More efficient documentation – without paperwork
- Short distances and enormous time savings thanks to direct and fast access
- Minimize downtime, work more efficiently
It’s this simple:
In the near future – an optional AI feature:
the new tool for service & maintenance
Rely on us
Even after successful installation of your new system, we are, of course, ready to assist you and to provide advice. To ensure your ongoing productivity and help you keep your costs in check, our specialists will help you via email, phone and, if necessary, in person at your premises.
On request, we can access your system directly from Wertheim and are able to detect potential problems, make adjustments and take the necessary measures.
Our spare parts warehouse guarantees prompt delivery and ensures that your system continues to run reliably.
To ensure the smooth operation of your plant, we provide you with our 24/7 hotline. If need be, you can reach us anytime and immediately obtain help.
Support – right away – 24/7
Faults in the daily production process can happen and these must immediately be dealt with to ensure continued productivity. When faults do occur, our service specialists spring into action to ensure speedy, targeted problem analysis and then immediately take the necessary steps to rectify the situation. Customers can use the Zippe 24-hour hotline and our teleservice. In this way we are able to guarantee availability and standby service at all times – no matter where in the world you are.
Rely on us
Even after successful installation of your new system, we are, of course, ready to assist you and to provide advice. To ensure your ongoing productivity and help you keep your costs in check, our specialists will help you via email, phone and, if necessary, in person at your premises.
On request, we can access your system directly from Wertheim and are able to detect potential problems, make adjustments and take the necessary measures.
Our spare parts warehouse guarantees prompt delivery and ensures that your system continues to run reliably.
To ensure the smooth operation of your plant, we provide you with our 24/7 hotline. If need be, you can reach us anytime and immediately obtain help.
Support – right away – 24/7
Faults in the daily production process can happen and these must immediately be dealt with to ensure continued productivity. When faults do occur, our service specialists spring into action to ensure speedy, targeted problem analysis and then immediately take the necessary steps to rectify the situation. Customers can use the Zippe 24-hour hotline and our teleservice. In this way we are able to guarantee availability and standby service at all times – no matter where in the world you are.
Quality is mandatory
We offer you, our customer, the best possible quality in all aspects of our mutual business relationship. This is a non-negotiable aspect of our business and service offering which all our customers will attest to, all around the world. To further build our credibility and quality promise, we use a modern quality management system complying with DIN EN ISO 9001 and that is TÜV SÜD certified.
Training of your employees
Nothing can replace first-hand information. This is the reason we pass on our knowledge and experience to you in intensive training sessions. This is the way to learn how to operate your new system perfectly and so prevent operator mistakes.
Audits
If so requested, we subject your current system to a detailed audit and develop suggestions for improvement. You can optimise important key parameters such as replenishment times and cycle times for example.
For this purpose, we offer technical and operational audits – into which we channel all of our expertise. Ask us!
Spare parts
We continually keep available for you original mechanical and electrical spare parts and deliver them across the globe at short notice as required.
Quality is mandatory
We offer you, our customer, the best possible quality in all aspects of our mutual business relationship. This is a non-negotiable aspect of our business and service offering which all our customers will attest to, all around the world. To further build our credibility and quality promise, we use a modern quality management system complying with DIN EN ISO 9001 and that is TÜV SÜD certified.
Training of your employees
Nothing can replace first-hand information. This is the reason we pass on our knowledge and experience to you in intensive training sessions. This is the way to learn how to operate your new system perfectly and so prevent operator mistakes.
Audits
If so requested, we subject your current system to a detailed audit and develop suggestions for improvement. You can optimise important key parameters such as replenishment times and cycle times for example.
For this purpose, we offer technical and operational audits – into which we channel all of our expertise. Ask us!
Spare parts
We continually keep available for you original mechanical and electrical spare parts and deliver them across the globe at short notice as required.
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